@font-face{font-family:"Mozhou Serif";src:url("/assets/mozhou/heading.woff2") format("woff2");font-weight:600;font-display:swap}
:root{color-scheme:light;--support-paper:#f7f5ef;--support-ink:#242424;--support-line:#e4e0d7;--support-muted:#5c5b58;--support-primary:#b94b38}
*{box-sizing:border-box}body{margin:0;background:var(--support-paper);color:var(--support-ink);font-family:"Segoe UI","Microsoft YaHei",sans-serif;font-size:14px;letter-spacing:0}a{color:#963c2c;text-underline-offset:3px}button,input,select,textarea{font:inherit;letter-spacing:0}button,a,input,select,textarea,summary{-webkit-tap-highlight-color:transparent}:focus-visible{outline:2px solid #963c2c;outline-offset:3px}::selection{background:#ecd1ca;color:#242424}[hidden]{display:none!important}body[data-support-role=user] [data-admin-only],body[data-support-role=admin] [data-user-only]{display:none!important}
.support-header{max-width:1240px;margin:auto;padding:16px 32px;display:flex;align-items:center;justify-content:space-between;gap:20px;border-bottom:1px solid var(--support-line)}.support-brand{display:flex;flex:none}.support-brand img{object-fit:contain}.support-header nav{display:flex;gap:20px;align-items:center;flex-wrap:wrap}.support-main{max-width:1240px;margin:auto;padding:28px 32px 40px}.support-heading{display:flex;justify-content:space-between;align-items:baseline;gap:16px;flex-wrap:wrap;margin-bottom:22px}h1{font-family:"Mozhou Serif",SimSun,serif;font-size:30px;line-height:1.5;margin:0;font-weight:600}h2{font-size:18px;margin:0 0 16px;line-height:1.5}.support-heading p{margin:0;color:var(--support-muted);overflow-wrap:anywhere}p{line-height:1.8}fieldset{border:0;margin:0;padding:0;min-width:0}fieldset:disabled{opacity:.7}label{display:flex;flex-direction:column;gap:7px;min-width:0;font-weight:600}input,select,textarea{width:100%;min-width:0;border:1px solid #b7b1a5;background:#fff;color:var(--support-ink);border-radius:5px;padding:10px 12px;font-weight:400;line-height:1.6}textarea{resize:vertical}button{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:40px;padding:9px 15px;border:1px solid var(--support-primary);border-radius:5px;background:var(--support-primary);color:#fff;font-weight:600;cursor:pointer}button:hover{background:#963c2c;border-color:#963c2c}button:disabled{opacity:.55;cursor:default}button.secondary{background:#fff;color:#505050;border-color:#b7b1a5}button.secondary:hover{background:#f0ede5;color:#242424}button .lucide{width:17px;height:17px;flex:none}.icon-button{width:40px;height:40px;min-width:40px;padding:9px;flex:none}.support-muted{color:var(--support-muted);font-size:13px}
.support-faq{border-block:1px solid var(--support-line);padding:20px 0 22px;margin-bottom:22px}.support-faq h2{font-size:16px;margin-bottom:12px}.faq-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:24px}.faq-grid details{min-width:0}.faq-grid summary{cursor:pointer;line-height:1.7;font-weight:600}.faq-grid p{font-size:13px;color:var(--support-muted);margin-bottom:8px}.support-new{padding-bottom:22px;border-bottom:1px solid var(--support-line)}.support-new>summary{display:flex;align-items:center;gap:9px;cursor:pointer;font-weight:700;font-size:16px;list-style:none;min-height:40px;width:fit-content;color:#963c2c}.support-new>summary::-webkit-details-marker{display:none}.support-new>summary svg{width:20px;height:20px}.support-new form{max-width:860px;margin-top:18px}.support-form-grid{display:grid;grid-template-columns:220px 1fr;gap:16px}.support-form-grid .wide{grid-column:1/-1}.support-form-footer{display:flex;align-items:center;gap:16px;flex-wrap:wrap;margin-top:16px}.support-form-footer p{margin:0}.support-form-footer button{flex:none}
.support-workspace{display:grid;grid-template-columns:minmax(240px,300px) minmax(0,1fr);gap:30px;margin-top:26px;min-height:360px}.support-list-panel{min-width:0;padding-right:24px;border-right:1px solid var(--support-line)}.support-list-title{display:flex;justify-content:space-between;align-items:center;gap:12px;margin-bottom:16px}.support-list-title h2{margin:0}.support-list-panel>label{margin-bottom:12px}.support-list{display:flex;flex-direction:column}.ticket-list-item{display:flex;flex-direction:column;align-items:stretch;gap:9px;min-height:108px;border:0;border-radius:0;border-bottom:1px solid var(--support-line);background:transparent;color:var(--support-ink);padding:16px 10px;text-align:left;font-weight:400;width:100%}.ticket-list-item:hover{background:#eeeae1;color:#242424}.ticket-list-item[aria-current=true]{background:#eee7db;box-shadow:inset 3px 0 #b94b38}.ticket-list-item strong{font-size:14px;overflow-wrap:anywhere;line-height:1.65}.ticket-list-item small{font-size:12px;color:var(--support-muted);overflow-wrap:anywhere}.ticket-list-item>span{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.ticket-status{display:inline-block;align-self:flex-start;font-size:12px;line-height:1.7;font-weight:600;color:#7d580f;background:#f5edcf;padding:2px 8px;border-radius:3px;white-space:nowrap}.ticket-status[data-status=in_progress]{background:#e7eef1;color:#355368}.ticket-status[data-status=awaiting_user]{background:#f5e3df;color:#963c2c}.ticket-status[data-status=resolved]{background:#e6efe7;color:#3e6b56}.ticket-status[data-status=closed]{background:#e9e7e3;color:#56534e}#supportMore{margin-top:18px;width:100%}.support-detail-panel{min-width:0}.ticket-heading{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;flex-wrap:wrap}.ticket-heading>div:first-child{min-width:0;flex:1}.ticket-heading h2{font-size:21px;overflow-wrap:anywhere;margin-top:12px}.ticket-actions{display:flex;gap:10px;flex-wrap:wrap}.ticket-meta{font-size:13px;display:grid;grid-template-columns:1fr 1fr;gap:12px 20px;padding:18px 0;margin:0;border-block:1px solid var(--support-line)}.ticket-meta>div{min-width:0}.ticket-meta>div:first-child{grid-column:1/-1}.ticket-meta dt{color:var(--support-muted);margin-bottom:5px}.ticket-meta dd{margin:0;overflow-wrap:anywhere;display:flex;align-items:center;gap:10px}.ticket-meta dd span{min-width:0}.ticket-meta .icon-button{width:32px;height:32px;min-width:32px;min-height:32px;padding:6px}.ticket-events{list-style:none;padding:0;margin:18px 0 26px}.ticket-event{border-bottom:1px solid var(--support-line);padding:18px 0}.ticket-event header{display:flex;align-items:center;gap:12px;flex-wrap:wrap}.ticket-event strong{font-size:13px}.ticket-event time,.ticket-event small{font-size:12px;color:var(--support-muted)}.ticket-event p{margin:10px 0 0;white-space:pre-wrap;overflow-wrap:anywhere}.ticket-event[data-actor=admin] strong{color:#3e6b56}#ticketReplyForm label{margin-bottom:14px}#ticketReplyForm select{max-width:240px}.support-footer{border-top:1px solid var(--support-line);display:flex;gap:20px;flex-wrap:wrap;padding-top:20px;margin-top:32px;font-size:13px;color:var(--support-muted)}dialog{width:min(540px,calc(100% - 32px));max-height:90vh;overflow:auto;border:1px solid #b7b1a5;border-radius:8px;padding:24px;background:#fff;color:#242424}dialog::backdrop{background:rgba(0,0,0,.35)}#detailNotice,#replyNotice,#createNotice,#ticketStateNotice{overflow-wrap:anywhere}.support-error{color:#a32d2d!important}
@media(max-width:800px){.support-workspace{grid-template-columns:minmax(200px,240px) minmax(0,1fr);gap:20px}.support-list-panel{padding-right:16px}.support-header,.support-main{padding-inline:22px}.faq-grid{grid-template-columns:1fr;gap:14px}.ticket-meta{grid-template-columns:1fr}.ticket-heading h2{font-size:19px}}
@media(max-width:600px){.support-main{padding:22px 16px 32px}.support-header{padding:12px 16px}.support-header nav{gap:12px;font-size:13px}.support-form-grid{grid-template-columns:1fr}.support-workspace{grid-template-columns:1fr}.support-list-panel{border-right:0;padding-right:0}.support-list{max-height:320px;overflow:auto;border-bottom:1px solid var(--support-line)}.ticket-list-item{min-height:96px}.support-detail-panel{border-top:1px solid var(--support-line);padding-top:22px}.ticket-actions{width:100%}.support-heading h1{font-size:26px}.ticket-meta dd{align-items:flex-start}dialog{padding:20px}.support-form-footer{gap:12px}.support-form-footer p{flex-basis:100%}}
.ticket-unread{color:#963c2c!important;font-weight:700!important}.support-draft-actions{display:flex;gap:12px;flex-wrap:wrap}.support-unread-count{font-variant-numeric:tabular-nums}